Privacy Policy

We may collect information you provide directly when you create an account, purchase a product, contact us, or submit a custom model or design request.

This may include your name, email address, account information, order details, purchase history, support messages, and other information you choose to provide.

We may also collect certain technical information related to website use, such as IP address, device type, browser information, and security or performance data.

When you create an account, we may collect information such as your username, email address, password, or authentication information required to sign in.

We use this information to create and manage your account, provide access to purchases and downloads, send account and order-related communications, and protect your account from unauthorized use.

You are responsible for keeping your login credentials secure.

When you purchase a product or service, we may retain information related to the order, such as purchased products, order date, order value, payment status, and download or product-access history.

We use this information to process orders, provide digital products, manage licenses, provide support, resolve purchase-related issues, and maintain transaction records.

Payments may be processed through third-party payment service providers. When payment is processed by an external provider, we may not store sensitive payment information such as your full card number on our servers.

If the website asks you to upload payment proof or a transaction-related document, we may store that file and use it to verify payment, review the order, and complete the transaction.

We may receive limited transaction information from a payment provider, such as payment status or a transaction reference.

Payment processing is also subject to the privacy policy and terms of the payment provider used.

We may use your email address to communicate with you about your account, purchases, orders, downloads, support, technical issues, and important service changes.

We may send marketing communications where permitted and in the manner allowed by applicable law.

You may request to stop marketing communications, while necessary account, order, and transaction-related messages may still be sent.

When you submit a custom model or design request, we may collect and retain the information and materials you provide to complete the request, including project descriptions, reference images, files, notes, specifications, and communications related to the request.

We use this information to review the request, communicate with you, produce the work, handle requested revisions, deliver final files, and provide support.

You are responsible for ensuring that you have the necessary rights or permissions to provide any images, files, or references you submit to us.

We may retain order information and submitted files for a reasonable period for purposes such as completing the service, providing support, maintaining transaction records, and managing or resolving disputes related to the request.

If you upload files, images, references, or other materials to the website or send them to us as part of a custom request, support request, or payment verification, those materials may be stored on our systems or with storage providers we use to provide the service.

We use submitted files only to the extent necessary to provide the service, complete the request, verify a transaction, provide support, or protect our rights and the rights of users.

We do not sell files or images you upload to us as personal data to other parties.

You should not send information or files that you do not have the right to share with us.

We use collected information to create and manage accounts, process purchases and orders, provide digital products and downloads, complete Custom Model Requests, communicate with you, provide support, and improve the website and services.

Some information may also be used to detect fraud, prevent abuse, and protect the website, accounts, and digital products.

We may use information to comply with legal obligations or respond to lawful requests.

We do not sell your personal information to advertisers or other parties.

We may share information with service providers working with us when necessary to provide the service, such as payment, hosting, storage, email, security, and technical service providers.

We may disclose information when necessary to comply with applicable law, a court order, or a lawful request, or to protect our rights, users, or the website, or to prevent fraud and abuse.

Information sharing is limited to what is reasonably appropriate for the purpose for which it is used.

The website may rely on external services or platforms to provide functions such as payment, hosting, storage, email delivery, analytics, or website security.

Some information may be processed through these services according to their own privacy policies.

We do not control the privacy practices of every external service, so you should review their policies when appropriate.

We may automatically collect technical information when you use the website, such as IP address, device type, browser type, operating system, pages visited, access times, and security or performance information.

The website may use cookies and session tokens to keep you logged in, remember language and settings, provide core website functions, and improve performance and security.

You can control some cookies through your browser settings, but disabling certain cookies may affect login or some website functions.

We take reasonable technical and organizational measures to help protect information from unauthorized access, alteration, loss, or misuse.

However, no electronic system or internet transmission method can be guaranteed to be completely secure, and we cannot guarantee absolute security.

We retain personal information and account, order, purchase, download, and custom-request data for as long as reasonably necessary for the purposes described in this policy.

Some information may be retained for longer when necessary for legal, accounting, security, dispute-management, or fraud-prevention purposes.

When information is no longer required, we may delete it, anonymize it, or make it no longer linked to an account, subject to applicable requirements and operational needs.

You may request deletion of your account by contacting us through the contact channels available on the website.

Deleting your account may result in loss of access to your purchase history, downloads, or certain account services.

We may retain certain information after account deletion when retention is necessary or permitted for legal, accounting, security, fraud-prevention, or dispute-management purposes.

Depending on the laws and regulations applicable to you, you may have rights relating to your personal information, such as requesting access to certain information we hold about you, correcting inaccurate information, or requesting deletion of certain data.

You may contact us regarding a request involving your personal information. We will review and handle the request in accordance with applicable law and the nature of the information and obligations that apply to us.

The website is not intended for people who do not have the legal capacity required to use the services or complete purchases.

We do not knowingly intend to collect personal information from children in a manner that violates applicable law. If we become aware that personal information has been collected inappropriately, we may take reasonable steps to delete it as required by law.

We may use account, order, download, and usage information to help detect fraud, account abuse, digital-product theft, and unauthorized access attempts.

We may retain records associated with these activities as reasonably necessary to protect the website, users, and our rights, to the extent permitted by law.

Some information may be processed or stored through service providers located in other countries or regions, depending on the technical infrastructure and services used to operate the website.

When using external service providers, we seek to choose appropriate services for the required purpose and take reasonable steps to protect information in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes to the website, services, or legal requirements.

When material changes are made, we may update the last-updated date and publish the revised policy on the website.

Continued use of the website after changes are published means that your continued use of the services is subject to the updated policy, to the extent permitted by applicable law.

If you have questions about this policy or want to request access to, correction of, or deletion of your information, you may contact us through the contact channels provided on the website.

Email: contact@meshiqstudio.com